Terms and conditions

Who can use the service

You must be at least 18 years old and allowed to make decisions about the vehicle we work on. If the car belongs to someone else, you confirm the owner agrees to the service.

Some accounts are opened for you by our team, for example after a walk-in service or through a partner such as Rukun. When you set your password or first sign in, you are asked to agree to these terms before you can book.

Services and where we work

We wash, detail and repair cars at your home, office or parking within the Muscat Governorate, every day from 9 AM to 10 PM. What each package includes is described on our Packages and Car services pages.

Some services, such as exterior washes, waterless washes, battery replacement and repairs, are arranged only by our team and are not bookable online.

Results depend on the condition of the car. We do our best, but we cannot promise to remove every stain, scratch, odour or mark.

Bookings and arrival

A booking is confirmed when we accept a time slot. Our specialist arrives within the booked one-hour window. If we are running late we will tell you.

Please make sure the car can be reached, is parked where the specialist can work safely, and that keys are available for interior services. If we cannot reach or work on the car when we arrive, the visit may be charged as a late cancellation.

Inspection, photos and smart repairs

When the specialist arrives, they inspect the car and take before and after photos. These photos record the condition of the car and are shared with you in your report.

If the specialist finds damage we can fix, such as dings, stone chips, scuffs or paint marks, we may send you an offer with photos and prices. Nothing on an offer is done or charged unless you approve it. If you approve, the items are added to the same bill as your wash.

Smart repairs make damage much less visible but may not make it invisible. Colour matching, older paint, previous repairs and the size of the damage all affect the result. If we find something during the work that changes the price, we stop and ask you before going further.

Prices, VAT and payment

Prices depend on the service and the size of the car and are shown before you book or on your offer. Prices include VAT where VAT applies.

You pay once, after the work is done, using the payment link we send you (card payments are processed by Thawani Pay), or in cash where we offer it. Accounts billed to Rukun or to a car owner are invoiced as agreed with them.

If you think a charge is wrong, tell us within 7 days and we will look into it. We do not store your full card number.

Rescheduling and cancellation

You can reschedule or cancel free of charge up to 2 hours before your slot. Later cancellations, or a car that is not available when we arrive, may be charged up to 50% of the service price.

We may cancel or pause a service if it is unsafe to continue, for example in bad weather, if the car cannot be reached or if our specialist is treated unsafely. You only pay for work that was completed.

Refunds go back to the original payment method, usually within 5 to 7 working days.

Live video and recordings

When the work starts, our specialist streams it live from a camera so you can watch (video only, no sound). The live link is sent to you. Please do not share it with people you do not want to watch.

The video is recorded. Recordings are used to check the quality of the work, to answer questions or complaints, and to protect you and our team. Only Wash n Go can see the recordings. We keep them for up to 30 days after the wash and then delete them, unless we need one for an open complaint, claim or legal reason, in which case we keep it until that is closed.

If you do not want your wash filmed, tell us before the work starts and the specialist will not turn the camera on.

Your belongings and your car

Please remove valuables and personal items before the service. We are not responsible for items left in the car.

We are not responsible for damage that existed before the service, for loose or failing parts, trims, wraps, films or previous repairs that come away during normal careful cleaning, or for faults that are not caused by our work.

If something is not right

Tell us within 24 hours of the service and send photos if you can. If the problem was caused by our work, we will come back and fix it at no cost.

If our work damages your car, we will repair it or pay a fair repair cost. Apart from that, and as far as Omani law allows, our responsibility is limited to the price you paid for that service.

Wash Pass

Covered washes reset every month and do not roll over. Plans do not renew automatically; you renew from your account. Wash Pass credit cannot be exchanged for cash.

Your account

Keep your password private and your details up to date. You are responsible for bookings made from your account.

We may suspend an account that is used for fraud, abuse of our team, or misuse of the service. You can delete your account at any time from your account page or by contacting us. Records we must keep by law, such as invoices, are kept after that.

Messages from us

We send booking updates, payment links, live links and reports by WhatsApp, SMS or email. Marketing messages are only sent if you agreed to them, and you can turn them off at any time.

Changes to these terms

We may update these terms. If the changes are important, we will ask you to agree again the next time you sign in, before your next booking.

Law and disputes

These terms are governed by the laws of the Sultanate of Oman. We will always try to solve a problem with you directly first. If we cannot, the courts of Muscat will decide. Nothing in these terms takes away your rights under the Omani Consumer Protection Law.

Contact

Abdullah Al Saleh Projects LLC, CR No. 1425073, Muscat, Sultanate of Oman. Phone and WhatsApp: +968 7957 0000. Email: operations@motarkx.com.